Multilingual Public Services Inquiries
Synthetic citizen inquiries to public services across common topics — for testing multilingual AI assistants, intent detection and routing logic.
Intended use
- Testing
- Validation
- Demonstration
Not intended for
- Automated decisions about real citizens
- Training without independent review
Documentation level
High
Overview
Synthetic citizen inquiries in English and Serbian covering documents, taxes, benefits, healthcare and municipal services. Each inquiry is labelled with intent, expected routing and risk class, suitable for testing multilingual public-sector AI assistants.
What it contains
- Dataset file (JSONL)
- Sample preview (200 records)
- Data dictionary
- waiser data Dossier
- License terms
- Version log
Generation method
Generated via a scenario-based LLM pipeline with topic templates derived from publicly listed public-service categories. Each entry is reviewed for naturalness in both languages. No real citizen messages were used as seed.
Permitted and prohibited uses
Permitted
- Testing multilingual AI assistants
- Intent detection benchmarks
- Routing-logic validation
- Demonstration of public-sector AI pipelines
Prohibited
- Automated decisions affecting real citizens
- Training without independent quality review
- Use outside the permitted license scope
Dataset structure
| Column | Description |
|---|---|
| inquiry_id | Unique synthetic inquiry identifier |
| language | en / sr |
| topic | documents / taxes / benefits / healthcare / municipal |
| message | Synthetic inquiry text |
| intent | Labelled user intent |
| expected_route | Department or workflow expected to handle the inquiry |
| risk_class | Low / medium / high |
Quality notes
Coverage targets the most common public-service topics. Less common edge topics are underrepresented and flagged in the dossier.
waiser data Readiness Profile
Ethical notes
Synthetic citizens do not represent real demographics. Do not use to make claims about service equity for real populations without additional evidence.
License
waiser data Standard License — Defined Use
Full license terms are provided with the dataset delivery. Access is granted after review of intended use.
Version log
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